Questions

Frequently Asked Questions

What Type of Animals Do You Transport

Squad FiftyOne transports household/companion animals such as dogs, cats, birds, potbelly pigs, etc. We do not transport exotic animals (no lions or tigers or bears!), farm animals, zoo animals, or horses.

What is Your Service Area?

Currently, we service residents of Cuyahoga County. Transport is also available to/from Summit, Lake, and Geauga counties for an additional fee. All other counties are evaluated on a case by case basis.

Where Do You Transport in Emergency Cases?

In emergency cases, pet patients are transferred to the nearest emergency veterinary hospital. During normal business hours, the pet owner may request that the animal be taken to its regular veterinarian, however, the pet owner must accept full responsibility for doing so and must sign a liability waiver.

For a list of area emergency hospitals, please visit our Community Resource page.

Can the Pet Owner Ride with his/her Pet in an Emergency?

Yes. We believe it is best that the pet parent remain with the pet during an emergency transport to help reassure and keep the animal calm.

Does Squad FiftyOne Have the Right To Refuse Transport?

Yes. Squad FiftyOne can refuse service if we deem that the situation is unsafe or dangerous and/or could result in serious injury to our staff or in property damage. This includes, but is not limited to exceptionally aggressive animals, uncooperative/belligerent pet owners, etc.

What is your Emergency Response Time?

Our response time is dependent on a number of factors including distance, time of day, traffic conditions and weather conditions. However, our average response is within 15 to 30 minutes depending on location.

Are You Considered a Mobile Veterinary Practice?

No. Squad FiftyOne is not a mobile vet clinic. Our services only include triage and/or transport. We do not perform any type of diagnostics, vaccinations, flea treatments, etc.

What Are Your Certifications?

All Squad FiftyOne staff are required to become certified in both Pet CPR and Animal First Aid.

All Veterinary Technicians on staff are certified by the Ohio Veterinary Medicine Licensing Board.

What is your Payment Policy

All payments must be made before services are rendered.

Accepted forms of payment are Cash, MasterCard, Visa, Discover, American Express, or Cashier’s Check. We do not accept personal checks.

For complete pricing information, please visit our Pricing page.

Do You Offer Transport Packages?

Yes. Individuals, as well as, veterinary practices, kennels, and rescue shelters have to ability to purchase discounted transport packages to best fit their needs.

For more information, contact us at +1.216.375.8294

What is your cancellation policy?

Emergency Transport Cancellation: If a pet owner decides to cancel an emergency transport prior to a vehicle being dispatched, they will receive an full refund. However, after a vehicle has been dispatch, the pet owner may still cancel but there is a $65 cancellation charge.

 

Pre-Scheduled Transport Cancellation: Appointments may be canceled up to 24 hrs. before the schedule pick-up without penalty. Cancellations that occur with less than 24 hr notice are subject to a 50% cancellation fee.