(some fees may apply)
*Non-Emergency/Routine Pre-Scheduled Transport: 9am to 6pm
*Price is discounted for multiple visits
Call for pricing to and within counties or cities outside of Cuyahoga County.
*Limited service to the city of Cleveland after 7pm.
Currently we do not offer service to the city of East Cleveland
All payments must be made before transport is scheduled. Cash payments are made at time of service. Accepted forms of payment are Cash, MasterCard, Visa, Discover or American Express. We also accept Afterpay (pay-in-4). We do not accept personal checks.
Emergency Transport Cancellation: If a pet owner decides to cancel an emergency prior to a vehicle being dispatched, they will receive a full refund. However, after a vehicle has been dispatched, the pet owner may still cancel but there is a 50% cancellation fee.
Pre-Scheduled Transport Cancellation: Appointments may be canceled up to 24 hrs. before the scheduled pick-up without a fee. Cancellations that occur with less than 24hrs notice are subject to a 50% cancellation fee.